In a roundtable discussion that took place on November 19, 2021, experts came together to discuss how consolidating service desks can help standardize ITSM processes and improve customer service and IT workflow. A consolidation is a highly visible and mission critical project and one that will change the public face of IT. Firms need to get it right. This roundtable discussion showcased how one firm navigated a merger and consolidated service desks.
Moderator:
Jack Recinto, Senior Applications Director, Vedder Price, P.C.
Panelists:
Sue Keno, Managing Director, Keno Kozie Associates
Martin Catania, President, Keno Kozie Associates
