Managed Infrastructure

For Servers

• End to end physical, virtual, and cloud server monitoring with preventative and corrective maintenance
• Enhanced critical application monitoring with preventative and corrective maintenance for, but not limited to, Exchange, SQL, and Document Management Systems
• Hypervisor and chassis monitoring with preventative and corrective maintenance
• Antivirus administration with threat response and mitigation
• Full lifecycle backup monitoring with preventative and corrective maintenance
• Monthly backup test restores
• Monthly or quarterly operating system patching with custom scheduling
• Complete vendor management for failed components and support services
• High touch custom check lists performed monthly
• Warranty tracking and renewal processing

For Networking Equipment

• End to end firewall, router, switch and wireless monitoring with preventative and corrective maintenance
• Configuration backup management with corrective maintenance
• End to end storage monitoring with preventative and corrective maintenance
• Other network devices and appliance monitoring with preventative and corrective maintenance
• Complete vendor management for failed components and support services
• Warranty tracking and renewal processing

For User Management

• User active directory administration including: new user creation, departing user administration, permissions, and access control
• User email administration including on-premise and cloud solutions

For Vendor and Facilities Management in Support of the IT Infrastructure

• Complete vendor management for all hardware and software under warranty
• ISP management
• Data center management
• Client building management
• Cloud solutions management

• Domain registration and SSL management
• Spam and web filter solution administration

Administrative Oversite and Reporting

• Custom monthly reporting with executive summary
• Custom dashboarding and ticket analytics
• Dedicated monthly meeting with managed services management team
• Detailed issue notification and change control process
• Custom onboarding with a dedicated team

What Sets Us Apart From Other Service Providers

• Dedicated 24x7x365 Network Operations Center
• Microsoft, Cisco, and VMware certified engineers
• Lite monitoring system with agentless configuration
• Vendor and product agnostic
• Advanced analytics reporting with Tableau