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Thought Leadership

ILTA Roundtable Discussion – Managing a Merger: Combining Service Desks & Cultures

By November 19, 2021No Comments

In a roundtable discussion that took place on November 19, 2021, experts came together to discuss how consolidating service desks can help standardize ITSM processes and improve customer service and IT workflow. A consolidation is a highly visible and mission critical project and one that will change the public face of IT. Firms need to get it right. This roundtable discussion showcased how one firm navigated a merger and consolidated service desks.


Jack Recinto, Senior Applications Director, Vedder Price, P.C.


Sue Keno, Managing Director, Keno Kozie Associates

Martin Catania, President, Keno Kozie Associates

Access the recording of this roundtable.

Nicolle Martin

Author Nicolle Martin

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