ILTA Roundtable Discussion – Managing a Merger: Combining Service Desks & Cultures

By November 19, 2021 No Comments

In a roundtable discussion that took place on November 19, 2021, experts came together to discuss how consolidating service desks can help standardize ITSM processes and improve customer service and IT workflow. A consolidation is a highly visible and mission critical project and one that will change the public face of IT. Firms need to get it right. This roundtable discussion showcased how one firm navigated a merger and consolidated service desks.


Jack Recinto, Senior Applications Director, Vedder Price, P.C.


Sue Keno, Managing Director, Keno Kozie Associates

Martin Catania, President, Keno Kozie Associates

Access the recording of this roundtable.

Nicolle Martin

Author Nicolle Martin

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Effective November 10, 2022, HBR Consulting's Advisory business was acquired by Renovus Capital, resulting in the separation of HBR’s advisory business from our IT Managed Services and K2 Services businesses.

We are excited about the opportunity to independently focus on our IT Managed Services and K2 Services clients and our core technology-related strengths. As part of this transition, we are reviewing our go-forward branding – watch for more news in the coming months!

Read more details in HBR’s press release.