Help Desk Outsourcing

Help Desk Outsourcing from K2 Services provides your law firm with immediate support to troubleshoot issues right on your desktop, laptop or server. Analysts at K2 Services offer a broad spectrum of unique experience and technical knowledge. Many have worked in law firms managing help desks, employee training, and word-processing offices. With backgrounds in application training, systems analysis, programming and user support, these professionals bring an intimate understanding of law firm technology and an unprecedented ability to resolve end-user issues.

As both the complexity of the legal IT environment and as the demands of a law firm’s professional staff increase, so does the need for experienced and effective law firm help desk support.

There are significant and measurable reasons to consider an outsourced provider of law firm help desk services, including:

• Maintaining a talented, customer-focused and effective law firm help desk requires a significant investment in additional infrastructure, IT resources, and human resources investment.
• The application knowledge and support skills needed to provide meaningful help to end users and leads to high analyst-to-user ratios and increased costs.
• Providing support for extended hours, weekends and holidays, and ensuring coverage requires a large staff and more resources than are often available.
• Knowledge of advanced applications is difficult to maintain as technical environments become more complex.