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February 22, 2023

Application Managed Services for Law Firms: Transform and Deploy Your DMS Platform to Improve Firm Performance

Thought Leadership

The Emergence of the Law Firm Middle Office: A 45-Degree Pivot Required to Ignite Transformation

Click to view our recent white paper: The Emergence of the Law Firm Middle Office: A 45-Degree Pivot Required to Ignite Transformation. With our newfound independence as K2 Services, we are now better positioned to reframe and refocus our energy…
Thought Leadership

Introducing K2 Services: The Next Generation of IT Managed Services for the Next Generation of Technology-Enabled Law Firms

Addition by subtraction. It may seem counterintuitive, but there’s great power in simplicity and focus. It’s in that spirit that we are excited to announce that the IT managed services division of legacy HBR Consulting/Keno Kozie has rebranded as K2…
Thought Leadership

Application Managed Services for Law Firms: Design and Build a DMS That Gives Your Firm an Edge

The modern legal IT landscape is more complex than ever and the cost to law firms for staying on top of that pace of change continues to rise. One of the key drivers of this challenge is the increasing number…
Thought Leadership

ILTA Roundtable Discussion – Managing a Merger: Combining Service Desks & Cultures

In a roundtable discussion that took place on November 19, 2021, experts came together to discuss how consolidating service desks can help standardize ITSM processes and improve customer service and IT workflow. A consolidation is a highly visible and mission…
Thought Leadership

User Support in a Hybrid World

If 2020 was the year of getting used to remote work, 2021 will be the year we learned to function as a hybrid workforce. As some employees start to make their way back into offices, others will continue to work…
Thought Leadership

Ransomware Attacks Are on the Rise. Are You Equipped to Defend Yourself?

As technology has fully integrated itself into every aspect of our lives, it has unfortunately opened the door to a whole new landscape of security vulnerabilities, hacks and ransomware. Your security is more crucial than ever. You can no longer…
Thought Leadership

The Importance of Having a NOC and a SOC

For most law firms, cybersecurity has become a top priority in recent years, and rightfully so. You need to be maintaining every aspect of your infrastructure and IT environment to be operating at peak levels to avoid cyberattacks and other…
Thought Leadership

How Security Is Becoming the Most Critical Aspect of Your IT Environment

Every day there’s a new vulnerability that surfaces in the cybersecurity landscape. Cyber attackers are constantly becoming more sophisticated and varying their attacks in new ways to try to illicitly access your information. It’s tempting to think that it won’t…
Thought Leadership

Industry Thought Leader Spotlight: Six Keys to Law Firm Success with Implementing IT Managed Services Strategy

Law firms of all sizes are seizing the moment to rethink the strategic role of the IT function within their organizations and considering various ways that IT can impact their competitive positioning in the marketplace. A number of these firms…
Thought Leadership

Optimizing IT Operations Through Managed Services

Today’s modern corporation relies on IT operations to survive. In order to create the foundation the organization needs, successful IT departments must ensure two critical things: that everything operates correctly and that strategic initiatives can be implemented. Like everyone else…
Thought Leadership

Industry Thought Leader Spotlight: Seven Reasons Why Law Firms Are Moving to IT Managed Services

The evolution of the U.S. legal industry has accelerated in recent years. Law firms and other legal service providers have adopted an array of new technologies that have impacted both the business and practice of law. Meanwhile, these new technologies…
Thought Leadership

It’s 2021 . . . Now What?

Let’s face it . . . 2020 was a crazy year and we were all hoping for a smooth start to 2021. After all, the COVID-19 vaccination process was underway; elections were behind us (well, mostly!); and we were all…
February 25, 2021 in Thought Leadership

Return to the New Normal: Five IT Risks for Law Firms to Manage in 2021

All of us who work in the legal industry were forced into a work from home model in early-2020, virtually overnight, and suddenly found ourselves replacing in-person meetings with Zoom. It was a paradigm shift that had been quietly underway…
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February 22, 2021 in Thought Leadership

Email Signature Management: The Time Impact on the IT Department

Request  Information on exclaimer IT teams are familiar with the pain of email signature updates. This might seem like a trivial issue when you consider the other challenges surrounding remote working. However, upon closer inspection, the subject of email signature management…
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February 16, 2021 in Thought Leadership

On-Demand Webinar: Data Governance in the MS Teams Era – How Today’s Digital Solutions Help Mitigate Data Sprawl

In case you missed it... Today, there is more data than ever, coming from more places both inside and outside an organization and changing constantly. Microsoft Teams is a driver of a wealth of the data. This data provides tremendous…
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January 27, 2021 in Thought Leadership

Security Bulletin: Update Your Apple Devices Now

Apple recently announced the existence of at least three different exploits that allow an attacker to gain full control of your device that are actively being exploited. Full control exploitation means an attacker could download data off your device, activate…
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January 18, 2021 in Thought Leadership

ALERT: Windows 10 Bug That Can Easily Corrupt a Hard Drive

There is a new Zero-Day bug out being reported by Microsoft that impacts NTFS hard drives. The bug can lead to immediate corruption of the NTFS file table should the file even be viewed. The bug can be hidden inside…
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January 11, 2021 in Thought Leadership

Protecting Your Organization from Cyberattacks

Embedded email trackers provide a wealth of real-time information to potential cyberattackers. In fact, 95% of all successful cyberattacks start with email. From a company standpoint, as many as 70% of all inbound emails have trackers, and this is where…
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December 9, 2020 in Thought Leadership

The Importance of Document Management Systems for Data Management and Governance

Ensuring effective management of your most important asset  Data is your company’s most important asset. Having the wrong document management system (DMS) in place can wreak havoc on an organization, while having the right one will not only save your…
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September 28, 2020 in Thought Leadership

Identify, Mitigate, Monitor: How Law Firm IT Leaders Can Navigate an Economic Downturn

The world has changed since the pandemic and effective lockdown were implemented, highlighting the need for law firm IT functions to be prepared for adverse situations. The sudden change we are experiencing has ushered in a host of new concerns…
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September 17, 2020 in Thought Leadership

The Importance of Training in Law Firms and Legal Departments

Security and risk awareness training is a requirement for lawyers and their teams to ensure the safety of the firm’s data as well as their clients’.
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September 17, 2020 in Thought Leadership

How to Upgrade Firmware for Citrix NetScaler ADCs

Overview: For the third time in 2020 Citrix has released firmware updates to address Critical security vulnerabilities within NetScaler appliances. The latest is detailed in Citrix article CTX2281474 (previous vulnerabilities include CTX276688 and CTX267027). Due to the frequency of these…
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September 8, 2020 in Thought Leadership

Managed Services – Not a One-Size-Fits-All Program

Managed services is not a one-size-fits-all program. There are many components to your IT infrastructure, and you need to make sure you have the right partner that you can trust. Unfortunately, too many MSPs build their services on the assumption…
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July 21, 2020 in Thought Leadership

Accelerating Change in the Legal Ecosystem: Sustaining this Moment to Differentiate

Nearly four months have passed since COVID-19 changed the way we work. Legal organizations that initially focused on operationalizing their remote workforce and managing costs associated with temporary office closures are now facing the reality that, rather than a temporary…
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June 3, 2020 in Thought Leadership

What Will the New Normal Look Like?

As states and localities begin to open, predictions are coming out as to what the new normal will look like. Some folks have stated that the future will not look like the past, companies will continue to enable users to…
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May 15, 2020 in Thought Leadership

The 5 Most Common Tech Challenges in the New Remote-Work Normal

The abrupt shift to remote work has been a struggle for many. Having to master new technology and workflows to successfully work from home has meant plenty of frustration — and more than a few calls to tech support. A…
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May 13, 2020 in Thought Leadership

Find an Easier Path to Cybersecurity with Microsoft 365 Business

Ensuring that your business is protected against a cyberattack is a daunting task for any organization. Failing to protect your business, however, can result in tremendous losses and risk for your organization. The average cost of a single small business…
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April 30, 2020 in Thought Leadership

Now More Than Ever – Work with an Expert You Can Trust

Law firms require a tremendous amount of technology to operate efficiently, especially when staff is working remotely. Firms of all sizes leverage tools from various providers and must implement them with function and security in mind. From tool selection to…
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April 27, 2020 in Thought Leadership

Working in the age of COVID-19

I have noticed something of interest, to me anyway. As most of us have moved to working from home, in combination with school closures, the work experience has become far more casual. We hear and often see participants’ children and…
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April 17, 2020 in Thought Leadership

Security Practices to Safeguard Your Digital Assets

COVID-19 has forced many businesses to quickly accommodate their employees working remotely. Having an employee base working away from established offices creates security vulnerabilities that many may not be prepared to mitigate. “Security” as a concept is generally organized under…
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April 14, 2020 in Thought Leadership

Three Inside Tips for Navigating the IT Supplier Ecosystem to Maximize Your Law Firm’s Technology Budget

Perhaps now more than ever, technology is critical to law firms’ businesses, even as the threat of an economic downturn makes it particularly important for firms to manage IT costs. In-depth reviews of multiple law firm IT environments have shown…
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March 24, 2020 in News, Thought Leadership

6 Ways Tech Can Help Keep Attorneys Engaged, Even While Remote

With stay-at-home and social-distancing orders becoming more prevalent by the day, it’s clear that not only our personal lives, but our professional lives have been markedly affected. Many law firms have the technology and processes in place to allow their staff…
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March 17, 2020 in News, Thought Leadership

Keeping Business Disruptions to a Minimum During Uncertain Times

The novel coronavirus and the effect it is having on the behavior of people and businesses are all over the news. The situation is escalating quickly, and to those of us involved in the management of an organization, planning and…
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March 3, 2020 in Thought Leadership

Business Continuity Preparedness – Client Notice

Keno Kozie has been focused on our Security Posture, Business Continuity Plans and Disaster Recovery Plans over the last several years and months.  One of the outcomes is the recently completed SOC2 Certification and Audit report completed by our Independent…
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March 3, 2020 in Thought Leadership

Keno Kozie’s Experts Present at the ILTA Office 365 Symposium

On Friday, February 21, 2020, Keno Kozie presented to a sold-out crowd at ILTA’s O365 Symposium, which took place at the Microsoft Technology Center in Chicago. The day-and-a-half event was designed to provide insights for attendees on how to successfully…
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February 28, 2020 in Thought Leadership

When the Office is Closed, How do Your Users Work?

Clients have begun reaching out regarding continued business operations in the event of a virus outbreak. Specifically, they are interested in reviewing how they can operate if a decision is made to restrict access to their offices. While the current…
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January 29, 2020 in Thought Leadership

Five Ways that Midsized Law Firms Benefit from Partnering with an Expert for Disaster Recovery as a Service

Law firms of all sizes require solid and stable technology services that power their day to day operations, but that can be challenging for midsized law firms that lack the massive global resources, technical expertise, and financial capital of the…
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November 6, 2019 in Thought Leadership


Claire Mosshamer Director of Process and Quality Control How long have you worked at Keno Kozie? 19.4 years, or 7,098 days. What different positions have you held at Keno Kozie? I began as the only engineering coordinator and expanded the…
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October 18, 2019 in Thought Leadership

Keep Your Email Secure

October is National Cybersecurity Awareness Month Given how important email is to the way that we do business today, it’s important to be aware that for all of its convenience, email has opened a door to serious security threats. Email…
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September 27, 2019 in Thought Leadership

Training Department: Taking on Many Roles

The training department team at Keno Kozie wears many hats. While they are there to onboard new employees that join the company, they also fill the role of “teacher/trainer” when it comes to keeping their law firm clients’ staff up…
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September 15, 2019 in Thought Leadership


Technical Trainer How long have you worked at Keno Kozie? Three years! What different positions have you held at Keno Kozie? I began as a Help Desk Analyst before moving on to Quality Control and Training roles. What is your…
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August 6, 2019 in Thought Leadership, Video

Bimodal IT: Optimizing Resources to Deliver Core Infrastructure and End User Innovation

Eli Nussbaum of Keno Kozie Associates presented on the benefits of bimodal IT and how it can benefit your firm. The Webinar discussed three main points: The two modes in bimodal IT – Mode 1- management of core IT infrastructure…
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July 8, 2019 in Thought Leadership


Claire Mosshamer Director of Process and Quality Control How long have you worked at Keno Kozie? 19.4 years, or 7,098 days. What different positions have you held at Keno Kozie? I began as the only engineering coordinator and expanded the…
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May 29, 2019 in Thought Leadership

Five Benefits to Law Firms of IaaS Model for IT Services

After a slow start to embrace the idea of using a “hosted” model for managing software applications and client data, law firms have accelerated their adoption of this model in recent years. More than 54% of lawyers reported using a…
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May 15, 2019 in Thought Leadership


  Christopher Clai Keno Kozie Cyber Security Engineer Q: What does a normal day at Keno Kozie look like for you?A: As a Keno Kozie Cyber Security Engineer I use my ninja-like skills in systems administration and development to help…
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April 22, 2019 in Thought Leadership

Are You the King of Your Castle?

They say history repeats itself, and this has once again proven to be true in the area of network and computer security. In the past, wise kings would build stone castles with solid wooden and steel doors only accessible after…
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April 18, 2019 in Thought Leadership

Migrating Document Management to the Cloud

Technology has revolutionized the way today’s attorneys practice law, and few things have made as big an impact as the evolution of the cloud. Cloud solutions have broad applications across the legal field, thanks to their ability to offer lawyers…
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March 29, 2019 in Thought Leadership

Keno Kozie’s Employee Highlight

Michael Dalberg The Help Desk After Hours Super Group Lead Q: What does a normal day at Keno Kozie look like for you?  A: A normal day for me on the help desk begins with coordinating and communicating with my…
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March 18, 2019 in Thought Leadership

Preparing for the Next Economic Cycle: Why Law Firms Are Looking to Centers of Excellence to Increase Operational Efficiency

Although the predicted time frame varies, most business economists suggest that a recession is on the horizon within the next two years, according to a survey by the National Association for Business Economics released in late February. At the end of the…
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March 1, 2019 in Thought Leadership

Case Study: Keno Kozie helps Wilkes Artis Sharpens Their Competitive Edge by Moving to the iManage Cloud

About the Project iManage on-premise to iManage Cloud uplift Over 400,000 documents Multiple containers Multiple users, repository data Data clean-up prior to migration Blank cloud database   Challenges With efficiency and scalability in mind, Wilkes Artis made the decision to…
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February 12, 2019 in Thought Leadership


Keno Kozie has recently noticed a new twist to an old phishing scam. This scam uses well-crafted email messages that appear to come from legitimate companies the recipient does business with. Within the email there appears to be a PDF…
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February 6, 2019 in Thought Leadership

New Phishing Attack

Keno Kozie has recently noticed the arrival of a new phishing scam. The emails appear to come from a person at a legitimate company and contain a PDF attachment asking you to review important information, such as outstanding invoices.  In…
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January 23, 2019 in Thought Leadership

10 Questions to Ask Your Managed IT Services Provider

The emerging law firm strategy of moving to a managed IT services model — in which an expert services provider assumes responsibility for the firm’s IT systems and operations — is gaining traction as we head into 2019. This model…
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January 23, 2019 in Thought Leadership

2019 New Year Preparation: What Every Law Firm IT Professional Needs to Know

Is Your Data Secure? While that may sound like a simple enough question, it isn’t!  There are many facets to securing data in a legal IT environment and it is important to regularly review that your policies, procedures and systems…
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December 10, 2018 in Thought Leadership

10 Questions to Ask Your Law Firm’s Managed IT Services Provider

Managed IT services for law firms has evolved from its early days of providing offshore support services, data center space and outsourced IT hardware. The strategy of managed IT services has now emerged as a valuable approach for law firms…
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December 6, 2018 in Thought Leadership

K2 Cares

Five years ago, the company was celebrating our 25th anniversary in business and wanted to find an exciting way to share this milestone with the community, our clients and our employees. We decided to do charitable acts to help people…
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October 25, 2018 in Thought Leadership

Keno Kozie Associates Celebrates 30 Year Anniversary

Welcome to our discussion with Barry Keno and Jay Kozie, founders of Keno Kozie! The company is celebrating its 30th anniversary as a leading IT consulting firm servicing the legal community, and we wanted to talk with them to get…
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October 10, 2018 in Thought Leadership

Keno Kozie Approved to Provide Microsoft’s Customer Immersion Experience

Recently, Keno Kozie experts have been certified to provide Microsoft’s Customer Immersion Experience to their clients. The Cloud Immersion Experience (CIE) allows customers to explore and discover in an interactive, virtual “sandbox” environment populated with data, files, personas and Microsoft…
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October 9, 2018 in Thought Leadership

Keno Kozie Attends ALA’s Regional Legal Management Conference

Keno Kozie exhibited at the Association of Legal Administrators (ALA) Regional Legal Management conference that took place in mid-September at the Palmer House Hilton in Chicago. ALA’s Regional Legal Management Conferences provide educational workshops, networking opportunities, and roundtables based on industry…
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August 10, 2018 in Thought Leadership

ILTA Washington DC Chapter Summer Social

On July 12, Keno Kozie co-sponsored an ILTA Cocktail Hour along with SecurIT360 and FileTrail in Washington, D.C.  The event took place at Clyde’s of Gallery place and was a great opportunity for firms from all sizes from the law…
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July 25, 2018 in News, Press Releases, Thought Leadership

Keno Kozie and Coyote Analytics Announce Upcoming Lunch and Learn Events

“Keeping the Meat on the Bones of your Business” geared to provide education and insight on running a firm like a business CHICAGO – July 24, 2018 – Keno Kozie Associates, Ltd., a leading provider of information technology design, service…
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June 6, 2018 in Thought Leadership

Don’t ignore the warning! Reset your router if you haven’t already!

If you are one of the people who are ignoring the warning from the FBI to reset your router, don’t! The FBI says that simply resetting your router can help stop a cyber attack that a foreign government is launching…
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June 1, 2018 in Thought Leadership

ALA’s Annual Conference Recap

Earlier this month, Keno Kozie took part in the ALA’s 2018 Annual Conference and Expo that was held at Gaylord National Resort and Convention Center in National Harbor, Maryland. We were in booth #209 and had the opportunity to meet…
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May 29, 2018 in Thought Leadership

iManage’s Third Annual User Conference – Feedback from an Attendee

Earlier this month, Matthew Schill, senior manager at Keno Kozie, attended ConnectLive 2018 – iManage’s Third Annual User Conference. The event took place May 3-4 in Brooklyn, New York, and brought together iManage customers and partners including CIOs, IT professionals,…
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April 3, 2018 in Thought Leadership

Successful Change Management in the Age of Technology

There’s no question that technology has changed the way lawyers practice law. And, while the ever-expanding universe of apps and software can certainly make the job easier, staying current with the latest technology can feel like an uphill battle –…
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March 14, 2018 in News, Press Releases, Thought Leadership

Keno Kozie Attends Tech Data’s Ignite Event in Miami

Miami, FL - Last month, Tech Data, in partnership with Cisco, hosted the ninth annual Ignite event in Miami, Florida, a three-day gathering centered around Cisco enablement and business growth for solution providers. Cisco’s business-building program provided upper management and…
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June 14, 2017 in Thought Leadership

How Blockchain Can Help You Sleep a Little Better

By Acronis Today’s digital world contains a huge number of assets whose originality and ownership are difficult and costly to define and track. Blockchain-based technology can solve this problem by providing global authenticity and security for data and transactions of…
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April 26, 2017 in News, Press Releases, Thought Leadership

Keno Kozie Expanding to Columbus

Columbus, OH – Keno Kozie Associates, a provider of information technology design, service and support to leading law firms and legal departments, announced it is opening a new location in the Columbus Region and hiring 36 new employees. “Our new Columbus…
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April 22, 2016 in Thought Leadership

Creating a Smarter Law Firm

Disruption or distraction? Technology change is outpacing our ability to update skills quickly enough to keep up. In legal, the skills conversation typically focuses on lawyers and legal workflows. However, no one working today is immune. Every department in your…
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March 30, 2016 in News, Press Releases, Thought Leadership

Keno Kozie Named #1 IT Outsourcing Company in the 2016 Best of the National Law Journal Awards

Keno Kozie is excited to announced they have been named the leader in IT Outsourcing in the 2016 Best of The National Law Journal awards. Nearly 7,300 readers in more than 83 categories cast votes for the Best of The…
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March 24, 2016 in Thought Leadership

Disaster Recovery Planning 101

Introduction Businesses rely heavily on technology, and technology disruption for a few days or even a few hours can result in significant financial loss. According to an ITIC survey, more than 95 percent of large enterprises with more than 1,000…
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February 16, 2016 in Thought Leadership

The Importance of Software Integration

In today’s day and age, when firms want to stay ahead of the game, their systems need to function synchronously. Software that is not integrated and thoroughly tested results in significant increases in cost and resource consumption. Defining systems/application integrations…
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February 10, 2016 in Thought Leadership

Five Forces of Collaboration in a 24/7 Globalized World

Hardly a day passes without references to today’s “globalized world” or its “borderless markets” as the justification for a particular business strategy. Connectivity plays a big part in building and uniting a firm that spans across teams, departments, and geographies.…
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February 2, 2016 in Thought Leadership

IT Purchasing: Twelve Smart Tips

Most years, technology is one of the largest line items in a firm’s budget, with hardware and software purchases that keep the IT engine running the top cost culprits. These unavoidable costs can be daunting given the amount of knowledge…
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January 20, 2016 in Press Releases, Thought Leadership

Keno Kozie Nominated as Best IT Outsourcing Provider in the Fifth Annual Best of The National Law Journal’s Reader Rankings

Keno Kozie has been nominated for Best IT Outsourcing Provider for U.S. Law Firms in the 2016 Best of The National Law Journal Reader Rankings survey. The survey gives the legal community the opportunity to acknowledge those they believe are…
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Creating A Smarter Law Firm

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