Director of Client Relations
Nick serves as service desk director of client service delivery, and oversees the Service Desk team’s performance across all K2 Services client relationships. He has worked in K2’s Service Desk for nine years across a wide range of client engagements and various support roles, developing a comprehensive knowledge of help desk practices and workflows across the industry.
Nick’s primary responsibility is the facilitation of the overall satisfaction of K2’s Service Desk clients, with a goal of achieving both qualitative and quantitative success across all support partnerships. His focuses include reporting and analytics around Service Desk performance, developing best practice knowledge and workflow solutions, and the continued engagement of all Service Desk client relationships.
Nick attended Illinois Central College in Peoria, IL. He is a trained software developer with professional training in HTML/CSS, JavaScript, SQL, Ruby, Python/Django, ReactJS, and others.
Nick is an avid sports fan and enjoys following basketball, football, and baseball. He is a reluctant fan of the Chicago Bears and a diehard fan of the Chicago Bulls and Chicago Cubs. He spends his free time with his partner, Rebecca, and their ever-present, ever-confident golden retriever, George.