Integrating AI into your legal support tools can be key to making your customer service top-notch.
February 19, 2025 – Technology has transformed the way law firms operate, including their support services. While some firms still rely on traditional human-only support, others are exploring self-service options powered by artificial intelligence (AI).
How do you know which level of support is right for your firm? This article will outline what different users are looking for and help law firms make the right decision on what support to implement for the best possible service and user experience.
About K2 Services
K2 Services, LLC, a leading technology-enabled services provider, specializes in managed IT services, unified support and enterprise technology platforms for the legal industry. Our comprehensive portfolio provides an inclusive enterprise IT function to allow our clients to focus on core business initiatives. Our targeted offerings address specific areas of need including IT hosting and consulting services, 24/7 help desk, network and security operational center support and enterprise application platforms.
We simplify a complex technology ecosystem to help drive user experiences and adoption rates and optimize workflow efficiencies. Our dedicated experts, along with our strategic alliances with leading cloud, software and hardware partners, enable us to deliver unparalleled value and support to our clients.
