K2 Services provides 
comprehensive and elevated support for law firms with 24/7 availability from legal IT experts. We offer prompt, knowledgeable assistance customized to your needs and understand your environment to ensure we allow user to focus quickly.
comprehensive and elevated support for law firms with 24/7 availability from legal IT experts. We offer prompt, knowledgeable assistance customized to your needs and understand your environment to ensure we allow user to focus quickly.PLATFORM
INTERACTION
- 24 x 7 User Support
Access Methods
- Phone
- Virtual Chat
- Virtual Agent
Dedicated Staffing
- Help Desk Dedicated Agents
- Deskside Support
AI Driven Opportunities
- AI Driven platform to Increase:
SLA, Sentiment and User Experience
Support Platform
- IT Service Management Driven with ServiceNow Platform
PLATFORM
Help Desk
- 24 x 7 User Support
Dedicated Staffing
- Help Desk Dedicated Agents
- Deskside Support
Support Platform
- IT Service Management Driven with ServiceNow Platform
INTERACTION
Access Methods
- Phone
- Virtual Chat
- Virtual Agent
AI Driven Opportunities
- AI Driven platform to Increase:
SLA, Sentiment and User Experience
Highlights
40+ AmLaw 100
<30sec Telephone Answer Time
150+ NLJ 500
SLA and Compliance Driven
80k+ Users Supported
Access to Resource and Expertise
1M+ Annual Interactions
DELIVERY MODELS
01
Option A
- Full-Time 24/7/365 Help Desk Support
02
Option B
- After-Hours Only Support
03
Option C
- After-Hours with Business Hours Overflow Support
04
Option D
- Rebadging Option of Current Firm Staff
05
Option E
- Temp or Permanent Staff Assignment
